At Modest Mumin, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
You may request a return or exchange if:
The product is defective, damaged, or incorrect at the time of delivery.
The item is unused, unworn, and in original condition with all tags, labels, and packaging intact.
The request is made within 3 days of receiving the product.
❌ Items that are not eligible for return:
Perfumes (due to hygiene and safety reasons).
Discounted or sale items (unless defective).
Used or damaged products caused by the customer.
2. Return Process
To initiate a return, please follow these steps:
Contact us at info@mmumin.com or call 01619-608116 within 3 days of delivery.
Provide your order number, product details, and reason for return.
Our support team will guide you through the return shipping process.
⚠️ Customers are responsible for return shipping costs unless the item delivered was defective or incorrect.
3. Refund Policy
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved Refunds:
Processed within 7–10 business days.
Refunds are issued to your original payment method or store credit (based on your preference).
Rejected Refunds:
Items not meeting our return criteria will not be refunded and may be shipped back to you at your expense.
4. Exchanges
We offer exchanges for eligible products if the desired item is in stock.
If the requested exchange product is unavailable, you may choose a refund or store credit.
5. Order Cancellation
Orders can only be canceled before shipment.
Once shipped, the order must follow the return process.
6. Contact Us
For any refund or return inquiries, please contact us:
📧 Email: info@mmumin.com
📞 Phone: 01619-608116